Shipping policy
Last Updated: 19th June 2026
At A Sprinkle of Magic, we aim to make party planning as stress-free as possible by delivering our beautifully curated party boxes straight to your door. Please read below for details on our shipping process.
1. Shipping Locations
We currently ship across Australia only. Unfortunately, we do not offer international shipping at this time.
2. Processing Time
- Orders are typically processed within 2-4 business days after payment is received.
- Custom or personalised orders may take longer.
- Orders placed on weekends or public holidays will be processed the next business day.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order. We offer:
- Standard Shipping: Estimated delivery in 5-10 business days (depending on location).
- Express Shipping: Estimated delivery in 2-5 business days (available for select locations).
- Free Shipping: Occasionally offered as part of promotions – sign up for our newsletter to stay updated!
4. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your order through the courier’s website using the provided tracking details.
6. Lost or Delayed Orders
If your order has not arrived within the estimated time:
- Check your tracking details for updates.
- Contact the courier for more information.
- If your package is lost or delayed beyond a reasonable time frame, please contact us at asprinkleofmagic@outlook.com and we will assist in resolving the issue.
7. Incorrect Shipping Details
- Please ensure your shipping address is correct at checkout.
- A Sprinkle of Magic is not responsible for orders shipped to incorrect addresses provided by the customer.
- If you realise an error after placing your order, contact us immediately. While we will do our best to assist, changes cannot be guaranteed once the order has been dispatched.
8. Damaged or Missing Items
- If your order arrives damaged, please contact us within 48 hours with photos of the packaging and damaged items.
- If an item is missing, please notify us, and we will arrange a replacement or refund.
9. Special Requests
If you have any special delivery requests or need your order by a specific date, please reach out to us before placing your order to check availability.
10. Contact Us
For any shipping inquiries, please contact our team at:
📧 Email: asprinkleofmagic@outlook.com
Thank you for choosing A Sprinkle of Magic, we can't wait to bring the magic to your celebrations