Refund policy

At A Sprinkle of Magic, we want you to be completely satisfied with your purchase. If you need to request a return or refund, please review the policy below. 

We take great care in preparing and packing your order to ensure it brings joy and ease to your celebration. 

1. Change of Mind

As our party boxes are custom-packed to order, we do not offer refunds or exchanges for change of mind. Please ensure you carefully select your theme and package before completing your purchase.

2. Faulty or Damaged Items

If you receive a party box with damaged or faulty items, we are happy to offer a replacement or refund. To process your claim:

  • Contact us at asprinkleofmagic@outlook.com within 48 hours of receiving your order.
  • Provide clear photos of the damaged or faulty items.
  • Once reviewed, we will arrange a replacement or issue a refund for the affected items.

3. Missing Items

If any items are missing from your party box, please notify us within 48 hours of delivery. We will promptly send the missing items or offer a partial refund if necessary.

4. Late or Lost Deliveries

We use trusted courier services for delivery; however, delays can occasionally occur due to factors beyond our control. If your package is significantly delayed or lost:

  • Contact us, and we will assist in tracking your order.
  • If deemed lost by the courier, we will offer a replacement or refund.

5. Custom & Special Orders

Customised or personalised items are non-refundable, except in cases where they arrive faulty or damaged. Non-Returnable Items, certain items, such as digital downloads, personalised products, and final sale items, are not eligible for returns or refunds.

6. Refund Processing

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds will be processed within 5-7 business days via the original payment method.

If you have any concerns or questions, please reach out to our friendly team at asprinkleofmagic@outlook.com. We’re here to help make your party planning as stress-free as possible!

7. Returns & Exchanges

We accept returns within 48 hours of delivery. Items must be unused, in their original condition, and include all original packaging.

8. How to Start a Return

To initiate a return, contact us at asprinkleofmagic@outlook.com with your order number and reason for return.

9. Changes to this policy

We reserve the right to update this policy at any time. Please check back for updates.